{ "metadata": { "id": "en-GB", "title": "British English" }, "dragAndDropTitle": "Drag & Drop", "dragAndDropMessage": "Upload your file here.", "header": "", "chatInputPlaceholder": "Type message here", "prechatButtonText": "Start Chat", "prechatFormSelectPlaceholderText": "Select", "messageLimitErrorText": "Oops, that message is too long", "endChatHeader": "End Chat", "endChatQuestion": "Are you sure you want to end this chat?", "endChatConfirmButton": "End chat", "endChatCancelButton": "Cancel", "carouselSelectionButtonText": "Select", "idleTimeoutPrefixMessage": "Are you still there? Please send a message within", "idleTimeoutSuffixMessage": "or this chat will time out", "returnToMainMenu": "Return to main menu", "userClosedChatMessageToAgent": "*** USER CLOSED CHAT. ***", "listPopupSubmitButtonText": "Confirm", "formPopupSubmitButtonText": "Submit", "carouselMultiSelectButtonText": "Confirm your selection", "fileUploadButtonText": "Upload file", "multipleFileUploadButtonText": "Upload files", "calendarSubmitButtonText": "Submit", "messageFeedbackHelpful": "Helpful", "messageFeedbackUnhelpful": "Unhelpful", "emailValidationAmpersat": "Must include an @ symbol", "emailValidationDomain": "Must include a domain after the @ symbol (e.g., example.com)", "emailValidationTld": "Must include a valid domain extension (e.g., .com, .org, .net)", "messageSentByLabel": "Sent by", "emailValidationPattern": "Please enter a valid email address", "botMessageLabel": "AI Agent", "agentMessageLabel": "Live Agent", "downloadTranscript": "Download Transcript", "muteSound": "Mute sound", "unmuteSound": "Unmute sound", "agent": { "agentEndedChat": "Agent left the chat", "agentDisconnected": "The agent disconnected", "agentJoined": "An agent joined the chat", "namedAgentEndedChat": "left the chat", "namedAgentDisconnected": "disconnected", "namedAgentJoined": "joined the chat", "agentTransferredChat": "You are being transferred to another agent", "queueMessageWithPosition": "You are in a queue. Your position is", "queueMessage": "You are in a queue.", "agentJoining": "An agent is joining", "couldNotConnect": "Could not connect to any agents", "connectingToAnAgent": "Connecting you with an agent", "reconnectingToAnAgent": "Attempting to reconnect to an agent", "couldNotUploadFile": "There was a problem uploading your file. Please try again.", "disconnectedReconnecting": "You were disconnected. Connecting you to another agent", "automatedAgentMessage": "An agent will assist you shortly", "chatEndedDueToInactivity": "Chat ended due to inactivity", "chatConnectionLost": "Chat ended due to loss of connection", "idleTimeoutWarningAgentMessage": "Are you still there?", "disconnectedNewConversation": "You were disconnected. A new conversation has been created.", "switchedDevice": "Chat has been transferred to another device", "timedOut": "Chat has ended due to timing out", "connectError": "Failed to connect to an agent, please try again", "outsideBusinessHours": "Live chat is unavailable as it's currently outside of our business hours", "highDemand": "Live chat is unavailable due to high demand, please try again later" }, "flow": { "defaultErrorMessage": "We were unable to handle your request. Please try again" }, "server": { "defaultErrorHeading": "Oops! An error occurred!", "errorMessageLine1": "Try restarting the chat below.", "errorMessageLine2": "If the issue persists, please contact our support team.", "restartButtonText": "Restart" }, "fileUploadErrors": { "virus": { "title": "Possible virus detected", "descr": "This file may contain a virus or other malware and can't be uploaded. Try another file." }, "tooLarge": { "title": "File is too large", "descr": "Files that are more than 16MB cannot be uploaded. Try another file." }, "generic": { "title": "Issue uploading file", "descr": "There was an issue uploading this file. Try another file." } }, "newMessageNotifyText": "New Message", "poweredByDigitalGenius": { "poweredBy": "⚡ by", "logo": { "digital": "Digital", "genius": "Genius" } }, "csatLang": { "ai": { "csatNotice": "Thanks for chatting with us!", "csatTitle": "### How was your experience?" }, "agent": { "csatNotice": "Agent has ended the chat.", "csatTitle": "### How was your experience?" }, "customer": { "csatNotice": "Thanks for chatting with us!", "csatTitle": "### How was your experience?" }, "ratingsText": ["Terrible", "Bad", "Okay", "Good", "Excellent"], "csatFeedbackButtonText": "Send Feedback", "csatFeedbackCancelButtonText": "Skip", "csatFeedbackTextareaPlaceholder": "Additional comments (optional)" }, "npsLang": { "ai": { "npsNotice": "", "npsTitle": "### How likely are you to recommend our service?" }, "agent": { "npsNotice": "Agent has ended the chat.", "npsTitle": "### How likely are you to recommend our service?" }, "customer": { "npsNotice": "", "npsTitle": "### How likely are you to recommend our service?" }, "npsInfoTextNegative": "Not likely", "npsInfoTextPositive": "Extremely likely", "npsConfirmButtonText": "Send Feedback", "npsCancelButtonText": "Skip" }, "internetConnectionLost": "Your internet connection appears to have been lost. Please check and try again.", "internetConnectionRestored": "You're back online!", "iframeTitles": { "campaigns": "DigitalGenius Chat Campaigns App", "campaignsScript": "DigitalGenius Chat Campaigns Script", "proactive": "DigitalGenius Chat Proactive App", "proactiveScript": "DigitalGenius Chat Proactive Script", "launcher": "DigitalGenius Chat Launcher App", "launcherScript": "DigitalGenius Chat Launcher Script", "widget": "DigitalGenius Chat App", "widgetScript": "DigitalGenius Chat Script", "attachmentsPreview": "DigitalGenius Attachments Preview" }, "accessibilityLabels": { "launcher": "Open chat widget", "minimiseWidget": "Minimise chat widget", "closeWidget": "Close chat widget", "alertMessage": "Alert message with type", "inputSubmit": "Submit", "downloadImage": "Download image", "carousel": "Product carousel", "carouselPrevious": "Go to previous item", "carouselNext": "Go to next item", "chatForm": "Enter a message", "chatFormSubmit": "Send message", "chatFormUpload": "Upload a file", "CSATTextarea": "Enter a comment", "close": "Close", "previewImage": "Open image preview", "messageFeedbackReset": "Feedback provided. Select again to reset your feedback", "backToBottom": "Back to bottom", "mobileCallingCode": "Enter Mobile Calling Code", "addressLine2": "Address Line 2", "goBackToQuickAddress": "Go back to quick address", "itemsSelected": "items selected", "openInNewTab": "Open in new tab", "agentTyping": "Agent is typing a message", "botTyping": "Bot is typing a message", "chatMessages": "Chat messages", "messageFeedbackHelpful": "Mark this message as helpful", "messageFeedbackUnhelpful": "Mark this message as unhelpful", "error": "Error", "prechatFormContainer": "DigitalGenius chat widget", "swipeToClosePopup": "Swipe down to close popup", "closeToggleMenu": "Close menu", "openToggleMenu": "Open menu" }, "listPopupUploadDescription": "Please upload a photo of the damaged item. We\"ll review and validate it for damages.", "listPopupUploadError": "Oops! Your file is over 5MB. Try a smaller one.", "listPopupUploadButtonText": "Add image", "listPopupUploadAnotherButtonText": "Add another image", "listPopupCommentsLabel": "Comments (Specify your reason for return)", "returnsGenericError": "Oops! An error occurred, please try again.", "returnsGenericInitialisationError": "We are sorry but your order could not be processed at this time!", "returnsQuantityLabel": "Qty:", "returnsColourLabel": "Colour:", "returnsPriceLabel": "Price:", "returnsSizeLabel": "Size:", "returnsPortalLoading": "Getting your order details...", "newMessagesSystemMessage": "New Messages", "orderStatus": { "Ready for Shipment": "Processing", "Problem with Delivery": "Delivery Problem", "Ready for Pickup": "Ready for Pickup", "Returning to Sender": "Returning to Sender", "In Transit": "In Transit", "Return Started": "Continue Return", "Start Return": "Start Return", "Label Created": "Return Submitted", "Return Received": "Return Received", "Delivered": "Delivered!" }, "orderDetailsStep": { "heading": "Order Details", "returnReasonButtonText": "Reason for return", "orderDateLabel": "Ordered on", "orderNumberLabel": "Order #", "returnDeadlineLabel": "Returnable until", "returnLabel": "Return label", "shippingInfo": "Shipping info", "dropOff": "Drop-off" }, "returnOptionsStep": { "heading": "Return Options", "optionsTitle": "Return options", "storeCreditLabel": "Total store credit:", "refundLabel": "Total refund:", "replacementsLabel": "Total replacements:", "policyAcknowledgement": "I acknowledge that I have read, understand, and agree to the return policy conditions.", "additionalCreditBadgeText": "Additional credit!", "additionalCreditFooterLabel": "Additional Credit", "lowStockLabel": "Low in Stock", "changeAddress": "Change Address", "invalidPostcode": "Please enter a valid postcode", "enterAddressManually": "Enter Address Manually", "or": "OR", "quickAddressconfirm": "Confirm", "deliveryAddress": "Delivery Address" }, "shippingInfoStep": { "heading": "Shipping Information", "subHeading": "How to send us your item(s)", "successMessage": "Return Submitted! 🎉" }, "importantInformationStep": { "heading": "Important Information" }, "returnDetailsStep": { "heading": "Return Details", "orderDateLabel": "Ordered on", "orderNumberLabel": "Order #", "returnDeadlineLabel": "Returnable until", "returnLabel": "Return label", "shippingInfo": "Shipping information", "cancelReturnSuccess": "Return Cancelled!", "returnedProductsLabel": "Returned products", "returnableProductsLabel": "Returnable products", "returnableProductsHeading": "More items from this order", "cancelReturnTitle": "Cancel Return", "cancelReturnDesc": "Changed your mind or have more items to return? Cancel your return submission here.", "cancelReturnButtonText": "Cancel Return", "cancelReturnModalHeading": "Cancel Return?", "cancelReturnModalDesc": "Are you sure you want to cancel your return? You cannot undo this action.", "cancelReturnCloseButtonText": "No Thanks", "cancelReturnConfirmButtonText": "Cancel" }, "productReturnDetailsStep": { "heading": "Item Details", "orderDetailsLabel": "Order details", "returnOptionLabel": "Chosen return option", "returnReasonLabel": "Reason for return", "footerText": "Check out our returns policy for more info" }, "dropOffLocationsStep": { "heading": "Drop Off Locations", "openingHours": "Opening hours", "locationOpen": "Open", "locationClosed": "Closed", "locationClosingSoon": "Closing Soon", "directionsButtonText": "Get Directions", "searchPlaceholder": "Look up your postcode, city", "preciseLocation": "Use precise location", "miles": "miles", "km": "km", "monday": "Monday", "tuesday": "Tuesday", "wednesday": "Wednesday", "thursday": "Thursday", "friday": "Friday", "saturday": "Saturday", "sunday": "Sunday" }, "addressForm": { "labels": { "firstName": "First Name", "lastName": "Last Name", "mobile": "Mobile", "country": "Country", "address": "Address", "city": "City", "county": "County", "postcode": "Post Code", "state": "State", "zipCode": "ZIP Code" }, "placeholders": { "firstName": "Enter First Name", "lastName": "Enter Last Name", "mobile": "Enter Mobile Number", "country": "Select Country", "address": "Enter Address Line 1", "addressLine2": "Enter Address Line 2", "city": "Enter City", "county": "Enter County", "postcode": "Enter Post Code", "state": "Enter State", "zipCode": "Enter ZIP Code" }, "confirmButtonText": "Confirm", "errors": { "firstNameRequired": "First Name is required", "lastNameRequired": "Last Name is required", "mobileRequired": "Mobile Number is required", "mobileInvalid": "Invalid Mobile Number", "countryRequired": "Country is required", "addressRequired": "Address is required", "cityRequired": "City is required", "countyRequired": "County is required", "postcodeRequired": "Post Code is required", "postcodeInvalid": "Invalid Post Code" } }, "orderTracker": { "shipment": "Shipment", "of": "of", "at": "at", "lastUpdatedLabel": "Last Updated:", "deliveryMethod": "Delivery Method", "days": "days", "itemLabel": "Item", "itemsLabel": "Items", "sizeLabel": "Size", "expectedDate": "Estimated Delivery", "shipmentHandledBy": "Your shipment is handled by ", "carrier": "Carrier", "trackingNumber": "Tracking No.", "viewMore": "More Details", "orderedItems": "Shipment Items", "detailedTrackingHistory": "Tracking Details", "proofOfDeliveryLabel": "Proof of delivery:" }, "returnOverdue": { "priceLabel": "Price:", "itemsLabel": "Items:" }, "aiThinkingLabels": [ "Thinking", "Analysing", "Checking from source", "Almost there..." ], "discountApplied": "has been applied to your basket!" }